Return Policy

 

PallyMall is committed to customer satisfaction and we guarantee your product will arrive in great condition. If there are ever any problems so we'll make it right.

RETURNS

We have a 30-day headache-free money back guarantee so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 30 days of the item delivery. 

If you're not satisfied or wish to return an item, please Contact Us or Send an email to support@pallymall.com within 30 days from receiving your order and include your order number and details about the product you would like to return. 
We will respond quickly with the return address and instructions for how to return items from your order.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


When Will I Receive My Refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.


How Do I Change or Cancel My Order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order and the modification you would like to make and we'll confirm once the modification has been made.

Please note that any orders that have already been packed or shipped cannot be modified or canceled.

To check the status of your order, please contact Our Customer Service